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Send us a message and we will reply by email as soon as we can. Typical response is within 24 hours; urgent runtime issues get a same-day reply.

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Bot or wallet setup

Stuck on the trader address, your private key, or first-fill issues — we can walk through it.

Billing & subscriptions

Plan changes, billing-portal access, refunds, and invoices.

Bot behavior

Unexpected fills, rejections, or anything that does not match what the trader you're copying did.

Security & keys

Anything related to encrypted keys, key rotation, or shutting a bot down quickly.

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