FAQ
Common questions and practical fixes.
The basics of how LatchTrade works, what you are paying for, and what to check when a bot is not behaving the way you expected.
General
The core questions most users have before they fund a wallet or start a bot.
What does LatchTrade do?
LatchTrade lets you run hosted Polymarket copy-trading bots without managing code or servers yourself. You choose the public wallet to follow, set your limits, and manage everything from the dashboard.
Do I need to install anything?
No. The bots are hosted for you. You just create an account, buy a bot, add your settings, and manage it from the site.
Can I run more than one bot?
Yes. Each bot is its own subscription and its own setup, so you can follow different wallets or use different sizing and risk rules.
Can I pause a bot whenever I want?
Yes. You can pause and resume each bot from your dashboard without deleting the rest of your setup.
Does my location matter?
Your physical location does not matter, because LatchTrade runs the bot for you on hosted infrastructure. What still matters is using a properly funded trading wallet and choosing the execution tier that fits how quickly the trader you follow tends to move.
Do you store my trading key safely?
Yes. Your trading key is encrypted and held in a dedicated, locked-down key vault, separate from our main application database.
Can I use a MetaMask-based Polymarket account?
Not yet. LatchTrade currently supports the email and Magic login flow for Polymarket accounts. MetaMask support is planned but is not available yet.
Do I get the source code?
No. LatchTrade is a hosted subscription product. You are paying for access to managed bots, not for the source code itself.
Troubleshooting
The most common setup and execution problems, rewritten for how LatchTrade actually works.
My bot is turned on, but no trades are appearing.
Start with the basics: make sure the bot status is Running, the copied wallet is active, and the trading wallet fields belong to the same funded wallet. Then check the bot trade log. If LatchTrade is seeing trades but cannot place them, the log will usually show the rejection reason directly.
A trade failed because of balance or allowance.
This usually means the trading wallet does not have enough available USDC or the wallet is not fully ready to place that Polymarket trade. Make sure the funded trading wallet is the same wallet tied to the private key you entered, and make sure that wallet has enough spendable balance and the required Polymarket approvals.
Why is my bot buying a different size from the trader I follow?
LatchTrade does not always mirror the exact raw share count. If you chose Fixed USD mode, the bot sizes the order based on the dollar amount you set. If you chose Percent mode, it sizes the trade as a percentage of the copied trade. Max-per-trade limits, risk limits, price movement, and available liquidity can also reduce or change the final filled size.
Why does my result not match the trader I copied?
Copied trades are not guaranteed to match the original trader’s entry, exit, or final P&L. There is always some delay between the public trader acting and your bot reacting. During that time, price, liquidity, and even market availability can change. That can lead to slippage, missed trades, partial fills, or rejected trades.
Which wallet fields do I actually need to enter?
There are three different wallet inputs. First, the public wallet you want to copy. Second, the private key for the wallet that will place your copied trades. Third, the public address for that same trading wallet. The private key and trading wallet address must belong to the same wallet, and that wallet should be funded.
Why is my bot rejecting fast markets or very short-term markets?
Very short-lived markets can move or disappear before the bot gets an executable order in. In those cases the trade may fail because the market changed, the orderbook no longer existed, or liquidity was not available at the allowed price.
What should I check before I contact support?
Check the bot status, copied wallet, trading wallet address, private key setup, execution tier, and recent trade log first. Most setup and execution problems show up there. If you still cannot resolve it, send support the bot name, what you expected to happen, and the exact error shown in the trade log.